Because your Administrator should solve
problems.
Not create them.
The single most important relationship between
MBPI and our Dealership clients is the one we
share with the end consumer. This makes the claims
process and adjudication one of the top reasons
for choosing an administrator like ourselves. We
strive to make sure that our integrity and passion
for the customer reduces friction a vehicle buyer
may have at the time of a mechanical breakdown.
It’s interactions like these between us and
your customer that can decide whether or not they
come back to you to buy their next vehicle. With
this in mind you can rest with peace knowing
MBPI’s claims service is second to none. Our
claims department is staffed with seasoned,
knowledgeable professionals. Their combined
expertise gives us great synergy in addressing the
dealer’s and consumer’s needs on a broad platform.
We continually seek out automotive industry
professionals whose talents will add dimension to
our capabilities. With over 200 years of combined
experience, it is no wonder MBPI is one of the top
rated administrative companies in the United
States. Our claims adjusters are ASE certified
with the majority of them having dealership
experience.
Our goal is to adjudicate claims with
professionalism, fairness, accuracy and
efficiency. Every incoming call is answered by a
live operator to help guide you through the claims
process.
GUIDELINES
The following procedures must be followed before
performing repairs:
Repair order claim should reflect the three “C’s”:
Complaint, Cause, & Correction
Step 1: Verify that the vehicle presented for
repairs is the vehicle described on the service
contract. (Match the vehicle identification
number.)
Step 2: Verify customer’s name on the service
contract.
Step 3: Verify that the service contract is in
force and has not expired due to time or
mileage.
Step 4: Determine that the needed repair is a
covered component. (Refer to service contract
under “Covered and Non-Covered Items” section, or
contact MBPI Claims Department.)
Step 5: Verify any manufacturer’s factory warranty
or Special Policy Programs covering the
vehicle.
Step 6: Verify any previous related repairs.
Step 7: Make available service records, if
required.
Dealership responsibilities under this program
include completing repairs properly, preparing
and submitting the claim and all supporting
documents. Retain files which support all
claims.
CLAIMS REPORTING
Authorization must be obtained BEFORE starting a
repair of a covered component.
REPORT A CLAIM AS FOLLOWS:
Step 1: Vehicle Service Contract Number
Step 2: Customer’s Full Name
Step 3: Year, Make, Model and VIN
Step 4: Current Odometer Reading
Step 5: Repair Order Number
Step 6: Make Available Service Records (if
required)
Step 7: Customer Complaint, Cause of Failure and
Correction to Repair
Telephone number for authorization:
(877) 238-3417
The claim number is an authorization for the
agreed upon repair amount only.
NOTE: Additional repair or costs require a
supplemental authorization.
CLAIM PAYMENT
Collect from the customer their deductible (as
stated on the Vehicle Service Contract) and any
other items NOT included in your claim
authorization.
IMPORTANT: After receiving the authorization
number, e-mail
(claimpayments@mbpnetwork.com) or fax
(816-347-8224) the following:
Step 1: Copy of the dealership repair order,
signed by the customer.
Step 2: Copy of any tow bills, car rental
receipts, outside parts receipts, or sublet
repairs.
Step 3: Copy of the manufacturer’s warranty repair
order, when repair is under factory warranty.
Note: Authorized claims must be submitted within
90 days. Claims over 90 days will be considered
void.
VEHICLE INSPECTION
Some “Mechanical Breakdowns” may require
inspection by an independent adjuster. In the
event you are informed the vehicle is to be
inspected:
Step 1: Obtain authorization for tear down from
the owner of the vehicle.
Step 2: Component must be disassembled for
inspection.
Step 3: Have the service records available for
verification of proper maintenance if required.
Click this link to find out how to file a claim
as a Contract Holder
MBPI’s contact information for claims:
250 NE Mulberry
Lee’s Summit, MO 64086
Telephone: (800) 325-7484
email:
claimpayments@mbpnetwork.com
Fax: (816) 347-8224
To ensure peace of mind, all of our products are
backed by A.M Best “A” rated Underwriters. With
MBPI you won’t be caught with a provider that
can’t provide for you in the future.
Ready to find out what MBPI can do for you?
Contact us at 250 NE Mulberry, Lee’s Summit, MO
64086, (800) 325-7484,
www.MBPnetwork.com.
