MBPI’s claims service is second to none. Our claims department is staffed with seasoned, knowledgeable professionals. Their combined expertise gives us great synergy in addressing the dealer’s and consumer’s needs on a broad platform. We continually seek out automotive industry professionals whose talents will add dimension to our capabilities. Our claims adjusters are ASE certified with the majority of them having dealership experience.

Our goal is to adjudicate claims with professionalism, fairness, accuracy and efficiency. Every incoming call is answered by a live operator to help guide you through the claims process.


  1. Take your vehicle to the selling dealer.
  2. If the vehicle cannot be returned to the selling dealer, take the vehicle to the nearest franchise dealership or certified repair facility.
  3. If the vehicle cannot be driven without further damage occurring, call the emergency roadside assistance phone number
    (866) 273-4699 for towing to the nearest franchise dealership or certified repair facility.
  4. Provide the dealership or repair facility with your contract and ensure that prior authorization is obtained from Mechanical Breakdown Protection, Inc. (MBPI).
  5. If you do not have your contract readily available, the service advisor may call MBPI for verification of coverage.
  6. MBPI reserves the right to require an inspection of your vehicle prior to any repairs.
  7. In the event of an inspection, you may be asked to authorize a tear down of the vehicle.
  8. Should the vehicle have an authorized claim and need to be kept at the repair facility for the day or longer, you are entitled to reimbursement for a rental car. See the actual service contract for additional rental benefits and terms.
  9. For any authorized repairs, the cost of the repairs to you will be the deductible stated on the contract.


MBPI’s contact information for claims:
250 NE Mulberry
Lee’s Summit, MO 64086
Telephone:  (800) 325-7484
Fax:  (816) 347-8224